Customer Support Overview

Comprehensive, world-class services for Xiotech's products and services

We provide our customers with extensive support services for our products and services via our Support XONE portal. Most items in Support XONE require a user login.

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Unmatched Service

Xiotech's unmatched service is consistently cited as a reason why customers enjoy such high levels of satisfaction with Xiotech Corporation and its innovative products and solutions. Xiotech® Worldwide Services encompass coordinated support, services, and training for the hardware, software, device drivers, operating systems, and applications that are qualified to work with Xiotech's products and solutions.

Xiotech Support Center

The Xiotech Support Center takes all first calls worldwide for service and support issues involving products sold by Xiotech. The Support Center features:

  • Support for collaborative problem solving
  • Online services, including support requests, KnowledgeBase, and user documentation
  • Modern lab for customer training

Xiotech Field Engineering

Xiotech Field Engineering provides quality service and support, focused on maintaining successful, long-term customer relationships. Field Engineering services include:

  • Installation of Xiotech solutions
  • Post-sale support, including break-fix issue resolution
  • Fee-based Field Services

Parts Logistics

Xiotech's Parts Logistics enables Xiotech to have almost any part in your hands in an average of four hours if needed. Each Strategic Stocking Location (SSL) is stocked with all critical Xiotech parts and managed to meet the needs of customers within the region. Highlights include:

  • Centralized distribution, using a "hub & spoke" approach
  • Primary hubs in Atlanta and Toronto with over 50 North American and 6 European parts stocking locations
  • Dispatch by Xiotech Support Center with next business day or 4-hour average delivery options
  • Next business day or 4-hour delivery of critical components
  • Next business day delivery of noncritical components